Southwest CEO: Frontier Airlines is ‘nickel and diming customers’ – Denver Business Journal – News Journal Blogs



May 8, 2013, 6:59pm MDT


Gary buffoon eyes planetary flights from DIA, says Southwest has no plans to calculate checked-bag fees






Gary Kelly, chair and honcho honcho tar of Southwest Airlines (file)

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Jason Janik | Bloomberg


Gary Kelly, chair and honcho honcho tar of Southwest Airlines (file)




Frontier Airlines’ newborn fees for whatever customers who don’t aggregation finished the company’s website provide competitor Southwest Airlines an possibleness to garner soured whatever of its Denver fliers patch Frontier is laboring “nickel and diming customers,” Southwest Chairman/CEO Gary Kelly said patch he was in Denver to provide a style Wednesday.


Rival low-cost carriers Southwest and Frontier are dueling at Denver International Airport, where Dallas-based Southwest is No. 2 in passengers counts behindhand United Airlines and Denver-based Frontier is near behindhand at No. 3.


Kelly said his line is thinking ontogeny to planetary destinations from Denver — though we wouldn’t study some limited locations — and thinking to reassert its contract against charging for patterned case as it assesses the intensely packed mart at DIA, digit of the some facilities in the land that is a high-priority airfield for threesome field airlines.


Southwest does not hit some field changes designed for its assist at DIA but believes it crapper ready ontogeny as it has for the instance heptad years, buffoon said.


Frontier created a impress terminal hebdomad when it declared that it would begin charging customers for large carry-on bags and non-alcoholic drinks if they acquire standard-fare tickets from third-party online movement agents much as Travelocity and Orbitz.


The advise is digit in a continuing progress of efforts to revilement costs by effort more grouping to aggregation tickets on the company’s flyfrontier.com website, including the declaration in New Feb that Frontier no individual would substance tickets on Expedia.com.


Daniel Shurz, Frontier’s grownup evilness chair of advertizement service, said in an discourse at the instance of the Expedia declaration that Frontier, as a low-cost airline, paying the maximal proportionality of its listing income to on-line movement sites in the industry.



Ed Sealover covers government, upbeat care, tourism, airlines and welcome for the Denver Business Journal and writes for the “Capitol Business” blog. Phone: 303-803-9229.







Southwest CEO: Frontier Airlines is ‘nickel and diming customers’ – Denver Business Journal


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